Which plan does what

The free edition runs on your own machines. Everything is on, there is no account, and your records stay on your computer; nothing is sent to us.

A hosted workspace is for a different need: several computers reporting to one place, with one history for all of them. The gateway still runs on your machines and sends the workspace only a record of each call, never a prompt or an answer.

• Free edition, $0: everything, on your own machines, with no account. History: all of it.
• Hosted Free, $0: a hosted workspace with the dashboard, run receipts, the bill comparison and the JSON download. History: the last 14 days. Up to 100,000 recorded calls a month. People: As many viewers as you like, and 2 admins: you and one more.
• Team, $29 a month: everything in Hosted Free, plus the finance statement download. History: 90 days. Up to 2,000,000 recorded calls a month. People: As many admins and viewers as you need.
• Business, $199 a month: everything in Team, plus confirming a month against the invoice and the FOCUS file. History: 13 months. Up to 20,000,000 recorded calls a month. People: As many admins and viewers as you need.

We don't charge per person. Everyone on the team gets their own sign-in to the same workspace; viewers are free on every plan, and the owner counts as one of Hosted Free's admins. Your team shows how people are invited and what each role can do.

Each hosted plan takes up to a number of recorded calls a month from your gateways: 100,000 on Hosted Free, 2,000,000 on Team and 20,000,000 on Business. A month is the calendar month in UTC, and the count starts again at midnight UTC on the 1st. The free edition sends nothing, so nothing of it is counted.

Past that number the workspace stores no new calls until the month turns. Your gateways keep working as before, and each computer's local file still has every call; the gateway prints one line saying the allowance is used.

A gateway's own ledger file added on Import a bill counts the same way: past that number, the calls in it that the workspace does not have yet are not added. A provider's bill or usage export is not counted.

From 80% the Needs a look list says how many are used, and Plan & billing shows this month's count. The 14 days of Business a new workspace starts with, and a plan given for a pilot, take that plan's number.

A new hosted workspace starts on Business for 14 days, free, with no card, so every part is open while you try it.

When the 14 days end, the workspace moves to the plan you pay for, or to Hosted Free. The history it shows may get shorter and some parts close, but nothing is deleted.

A paid plan is paid by card on Stripe's own page, never on ours. Once a workspace pays, Plan & billing has a Manage billing button: it opens Stripe's page for your workspace, where you change the card, see your invoices and cancel.

If a payment fails, a line across the top of the app says so, and the plan stays while Stripe tries the card again. Update the card in Manage billing. When the subscription ends, the workspace moves to Hosted Free, and nothing is deleted.

To delete a workspace for good, cancel any paid plan first, then write to axigatelabs@gmail.com. Everything goes at once, except a saved statement or archived day still inside its 30-day lock, which goes as soon as its 30 days end. The privacy policy lists everything a deletion removes.

Once you're signed in, the tables on these pages highlight your plan. Until then, read on: every page says which plans have each part.